Q: Do we have to wash everything before returning?
A: Put away the sponge because we do all the dirty work for you. You do not need to wash any of our rental items. All we ask is that liquid & food be removed (wiped clean / rinsed off) thoroughly prior to returning in bins provided. All items are washed by hand and vintage china & crystal should never be washed in an automatic dishwasher. Harsh chemicals and high temperatures will damage vintage, antique china, crystal and silverware / flatware.
Q: What happens if a guest accidentally breaks or damages one of the rental items?
A: "Oops" occasionally happens. All breakages, chips or losses will be deducted from your Security Deposit upon the return to Royal Table Settings. We charge 3 times the cost of each rental item. For example: if a wine glass is damaged and the rental price is: $1.15 we then multiply it by 3. $1.15 x 3 = $3.45 is subtracted from your Security Deposit. A written / email receipt will be given explaining such deductions. Please see our Terms & Conditions for more details on our rental policies.
Q: Do you set up and style?
A: We would love to help you! We can provide a full setup and styling service for large and small events, corporate events and weddings. Depending on the size of the order, location and amount of people needed, we can quote you how much to set up, display and dismantle. Visit our Services section or please Contact us to discuss your requirements.
Q: Do I have to pay delivery fees?
A: Please see our Delivery section for more details.
Q: We want to DIY. Is that ok?
A: Yes. A great way to save money is to "Do it Yourself". All rentals items are carefully wrapped and packaged for travel for you to set up as you wish for your event. We ask that you keep all packing materials because we reuse these over and over again (part of our "Green" initiative). When we call you to finalize your order, we will go over how to unpack and repack all of our rental items. Do you have some family and friends who want to help but you can't be there to give them direction, we can help with that too! Please Contact us to discuss your event so we can assist you with the smallest of details that sometimes get forgotten the day of your event. We also work with event planners, executive assistants and wedding stylists. Visit our Services section or reach out to us through our Contacts for more information.
Q: Do you have a showroom?
A: Not yet. We don’t have a showroom as we are based out of a private residence, but we are open to private viewing, so please Contact us to schedule a time to view our treasures. As many of our items are rented out on most weekends, viewings are only available mid-week by appointment.
Q: Where are you located?
A: Royal Table Settings, LLC is located in north Arlington Heights, next to Long Grove and Buffalo Grove. We are near the corner of Lake Cook Road and Arlington Heights Road. We are approximately 35 miles north of Chicago, 12 miles south of Libertyville, 8 miles east of Barrington and 12 miles west of Chicago Botanical Garden per Google maps.
Q: Why should I choose Royal Table Settings?
A: We specialize in providing the most beautiful and elegant vintage china, tea items, crystal and vintage serving pieces. We offer several different rental packages with different price ranges to meet everyone's budget OR you can rent just the items you need for your event. Why buy when you can rent! Save time, money and space. If you are looking for the most refined, high quality china and exquisite tea items in the Chicago area, then look no further than Royal Table Settings.
Q: I would like to book a package but I don’t know how many guests we will have until closer to the date.
A: We understand that you will need time to get your RSVP'S in. When you make a booking you are only required to give us your approximate numbers and you don’t need to give us your final guest numbers until 14 days before your event. Changes to numbers of place settings, serving ware, flatware, glassware, linens and specialty items cannot exceed a 15 percent decrease to the number. We will be in touch with you as your event gets closer to help ensure we have everything you need.
Q: How long do I have the rental items for?
A: Whether you have booked the Tea Party Package or rent Individual Items, our rental periods are usually for two days. We like to deliver items to our clients one day before their event to give them time to get organized and set up! We generally collect your rental items once the event is completed and provide instructions on how to repack the rentals in the storage tubs that we leave behind. Of course, if you need the rentals delivered and collected on the same day as your event, this also can be arranged.
Q: Is there a late fee?
A: Please call us if you are going to be late returning any of our rentals so we can work with you to try and avoid any late fees. If the rental items are not returned on the agreed upon date, you will be charged the rental amount per each day late. Please see our Terms & Conditions for all contract details.
Q: Am I able to cancel my event?
A: The planning, preparation, thoughtful selecting and packing of your rental items begin long before your event date, so please take into account that our cancellation policy reflects that process. Orders which are cancelled 60 days or more before the event will be charged 20% of the contract amount as a cancellation fee; the remainder can be refunded or applied to another order within 12 months of the original event date. Orders cancelled 60 days or less before the event will be charged a 50% cancellation fee; the remainder cannot be refunded but can be applied to another order within 12 months of the original event date. Cancellation fees are charged to the credit card number provided as Security Deposit in the booking confirmation email / letter. Please see our Terms & Conditions for all contract details.
Q: I have some vintage pieces I want to incorporate with my event. Is this OK?
A: No problem. If you have personal pieces that you want to incorporate into your event, please make sure you mark these items so they do not come home to Royal Table Settings. These items are your responsibility and we can not insure these items. Please keep in mind, that we cannot mix our vintage china with other rental companies. We can provide everything you need to host an event including teapots, teacups, crystal dispensers, plates, silverware, vases, tiered cake stands, tablecloths, napkins, serving pieces and more!
Q: What else am I forgetting or need to pick up prior to my event?
A: If you are hosting an event that involves tea or coffee, we highly recommend renting a Hot Beverage Dispenser so you are not boiling water in pots. Also make sure you pick up some cream / milk, sugar and sugar substitute packets. Lastly, don't forget to bring some containers for any leftovers.
Q: Do I have to pay any taxes on rentals?
A: Illinois does not charge tax on rentals unless your event is in the city limits of Chicago (which is 9.725%). You will not see this charge at check out. Taxes will be assessed after we receive your order. A separate invoice will be sent to you.
Q: Do you work with media or styled shoots?
A: We collaborate with magazines, producers and art directors to create styled looks for editorials and parties for various media outlets. We also love styled shoots and working with like-minded vendors and creatives artists. If you would like Royal Table Settings to help style your next shoot or PR event, please send us your ideas and we will see if we can work with you.
Q: Can I pick out the individual china pieces?
A: Because we have such a large inventory, it is not possible for a host to select plates or other items at this time. Our vintage collection has been carefully curated and all the items complement each other beautifully. Please browse throughout our website to see our Entire Collection or Contact us for a private viewing.
Q: Do you allow rentals for Children's Parties?
A: We would love to help you with your bat mitzvah, confirmation, quinceañera or any similar celebrations for this age and older. We also have a limited number of special vintage place settings for very young children attending your event so please check out our Bunny China line.