Royal Table Settings, LLC
Rental Terms, Conditions & Rental Order

IMPORTANT: The following Rental Terms and Conditions, together with the Rental Order, constitute a binding Rental Agreement between Royal Table Settings, LLC (“RTS”) and the Customer. By placing an order, Customer acknowledges and agrees to be bound by the terms herein.

I. Rental Terms & Conditions

1. Use of Equipment. Customer agrees to rent and pay for all items listed in the Rental Order (the “Equipment”). Customer shall use all Equipment in a careful and proper manner, in compliance with all applicable laws and regulations, and shall return the Equipment in the same condition as received. Customer assumes all risk of loss or damage to the Equipment from any cause whatsoever and is responsible for such loss or damage from the time of delivery or pickup through return.
2. Disclaimer of Warranties; Limitation of Liability. Customer acknowledges that the Equipment has been selected by Customer as to size, design, and capacity. RTS makes no warranties, express or implied, including warranties of condition, fitness for a particular purpose, or durability, and is not the manufacturer or designer of the Equipment.
   Customer agrees to use all Equipment safely and for its intended purpose. Customer assumes all responsibility for the use and handling of the Equipment and for taking appropriate precautions to prevent injury or damage, including protection of tables, floors, and surrounding surfaces. Under no circumstances shall RTS be liable for any incidental, special, punitive, or consequential damages arising out of or in connection with the use of the Equipment or the event location.
   
3. Equipment Selection and Use. Customer acknowledges that the Equipment has been selected by Customer as to size, design, and capacity. RTS makes no additional representations or warranties, express or implied, regarding the Equipment. Customer acknowledges that they have received all necessary instructions for the use of the Equipment. RTS shall not be liable for any loss, injury, or damage caused directly or indirectly by the Equipment, including any defect or inadequacy thereof.
4. Responsibility for Equipment, Containers, and Packing Material. Customer is responsible for all Equipment, Containers, and Packing Material from the time of delivery through return. Customer agrees that all items shall be protected from weather at all times and secured when not in use. Assignment or subletting by Customer is prohibited.
   At the time of receipt, Customer shall inspect, maintain, and protect the Equipment and return it in good, rental-ready condition, with the exception of normal post-event cleaning of items. Customer must provide two forms of identification, one of which must be a valid/current U.S. government-issued photo ID at the time of delivery or pickup. A copy (including photograph or photocopy) will be taken for insurance purposes. A photograph of the Customer may also be taken and will be destroyed upon conclusion of the contract. Customer agrees not to discard any packing material.
   Delivery is deemed to occur when Customer takes possession of the Equipment, including delivery by RTS to an event location, delivery to a third-party location (such as a caterer, florist, or event planner), or Customer pickup from an RTS location. Return is deemed to occur when an authorized RTS representative takes possession of the Equipment, including retrieval from an event location, retrieval from a third-party location, or return by Customer to an RTS location.
   
5. Return of Equipment; Rental Period. All Equipment must be returned to RTS within the rental period specified on the Rental Order. Customer will receive an email confirming the scheduled drop-off and pickup times. If these times need to be adjusted, Customer shall notify RTS by email at royaltablesettings@hotmail.com or by phone at 847-873-0207 at least 48 hours prior to the start of the rental period. Customer shall incur extended rental charges equal to the full rental amount for each additional 24-hour period the Equipment is not returned.
   If the Equipment is not returned within three (3) days of the scheduled return date, such failure may be deemed an unauthorized taking, and RTS may take all steps necessary to recover the Equipment, including charging the Customer the replacement cost of the Equipment, which shall be due upon billing, in addition to any applicable rental charges.
6. Delivery and Pickup. Delivery includes drop-off of Containers containing the Equipment at one location. Delivery and pickup from additional locations may be arranged for an additional charge per location. Delivery costs are non-refundable. Customer shall ensure the delivery site is reasonably safe, secure, and accessible. Parking, entry fees, permits, and access to the venue are the responsibility of the Customer. 
   Delivery is limited to the first floor of the venue or residence at the scheduled time. A limited number of steps are included; however, if no elevator is available and additional stairs are required, additional fees may apply. Late-night pickup fees may apply for pickups scheduled after 10:00 PM and will be stated in the Rental Order.
   Standard delivery pricing applies within a 20-mile radius of RTS’s Arlington Heights location. Events located beyond 20 miles or within downtown Chicago may be subject to extended delivery fees and/or higher minimum rental requirements based on distance, travel time, and event logistics. Extended delivery fees are determined at the time of quoting and are specific to each event.
   
7. Will Call (Customer Pickup and Return). Customer may pick up and return Equipment at RTS’s premises at a scheduled time at no additional charge. Customer shall provide a covered vehicle suitable for transport. Open-bed trucks or uncovered vehicles are not permitted. Customer acknowledges that the Equipment is fragile and must be handled with care. If Customer requests RTS to retrieve Equipment due to an emergency or other unforeseen circumstance, the cost of delivery may be increased up to three (3) times the standard rate and will be charged to the Customer. Customer agrees to indemnify and hold RTS harmless from any and all injuries or damages arising from the loading, transport, or unloading of the Equipment.
8. Damage and Replacement. In the event any Equipment is returned damaged or is missing, Customer shall be responsible for the cost of repair or replacement, up to three (3) times the rental rate of the item. RTS will provide Customer with a list of damaged or missing items. Damage fees will be applied first to the security deposit, with any remaining balance due upon request. RTS will make a reasonable effort to notify Customer of such charges.
   
9. Linen Rentals. When delivering or picking up linens, Customer is responsible for verifying the correct quantity received. All linens must be returned in the provided laundry bags, free from burns, wax, tears, pins, tacks, or abrasions. Customer is responsible for the replacement cost of any missing or damaged linens. Customer shall remove all loose debris (including food, petals, and decorations) prior to return. Failure to remove debris will result in a fee of $2 per linen. RTS reserves the right to perform a final inspection of linens during the cleaning and pressing process. Once linens are reserved, no cancellations will be permitted.
10. Security Deposit. A security deposit is required for all rentals and is due at the time of booking. The security deposit will be refunded after all Equipment is returned and inspected by RTS for damage. In the event of damage, RTS may withhold the amount necessary to cover such damage and refund the remaining balance to Customer. Security deposits are typically refunded to the original form of payment (e.g., Zelle, credit card via Stripe, or check) within approximately three (3) to five (5) business days after return of the Equipment.
    
11. Reservation and Payment. Equipment will be reserved upon RTS’s confirmation of availability, Customer’s agreement to these Terms & Conditions by checking the box at checkout or by signing the Rental Order for in-person transactions, and payment of the required security deposit. The remaining balance is due 14 days prior to the start of the scheduled rental period and is non-refundable.
12. Use of Outside Rental Items. Customer may use rental items from other companies; however, Customer agrees not to mix similar vintage or tabletop rental items from another rental company, including but not limited to china, teacups, glassware, floral containers, flatware, or linens, without prior written consent from RTS, to prevent ownership disputes and loss. This restriction does not apply to personal items owned by the Customer; however, Customer is responsible for clearly identifying all personal items to distinguish them from RTS inventory. Customer shall not use steak knives, which may damage serving ware, plates, or other Equipment.
13. Substitution of Items. Customer acknowledges that certain RTS inventory items are one-of-a-kind. RTS reserves the right to substitute any ordered item with a similar item of comparable form and function in the event an item is no longer available due to loss or damage.
14. Return of Equipment. Customer shall not release Equipment to any individual other than an authorized RTS representative and may request reasonable identification prior to surrendering possession.
15. Cancellation and Rescheduling. Customer agrees to be bound by the following cancellation policy. Orders cancelled more than sixty (60) days prior to the event date will be subject to a cancellation fee equal to twenty percent (20%) of the total contract amount; the remaining balance may be refunded or applied to a future order within twelve (12) months of the original event date. Orders cancelled sixty (60) days or less prior to the event date will be subject to a cancellation fee equal to fifty percent (50%) of the total contract amount; the remaining balance is non-refundable but may be applied to a future order within twelve (12) months of the original event date. Cancellation fees are due upon notice and must be paid in accordance with RTS’s payment instructions.
    
16. Indemnification; Governing Law. Customer agrees to indemnify, defend, and hold RTS harmless from any claims, actions, damages, or liabilities, including attorneys’ fees, arising out of or related to Customer’s use and possession of the Equipment. This Agreement shall be governed by the laws of the State of Illinois, with venue in a court of competent jurisdiction located in Illinois.
17. Final Counts and Adjustments. Customer agrees that reductions in quantities of place settings, serving ware, flatware, glassware, linens, and specialty items may not exceed fifteen percent (15%). RTS must receive final guest counts no later than 14 days prior to the event. RTS does not guarantee availability of additional inventory.
18. Force Majeure. RTS shall not be liable for any delay or failure in performance due to events beyond its reasonable control, including but not limited to acts of God, weather conditions, venue restrictions, transportation disruptions, labor shortages, or other unforeseen circumstances.
19. Styling and Setup Services. Styling and setup services are available for an additional fee and must be arranged in advance with RTS.
20. Additional Policies. Customer agrees to RTS’s Refund Policy, Privacy Policy, and Terms of Service, as set forth on RTS’s website.
21. Large-Print Version. A large-print version of these Terms & Conditions is available upon request.
22. Taxes. Rental taxes are assessed based on the delivery location of the Equipment. Will Call pickup is available only at RTS’s Arlington Heights location, and taxes for these orders are assessed based on that location. For delivered orders, taxes are assessed based on the delivery location. For events within the city limits of Chicago, the applicable rental tax rate is 15%. For events located outside of Illinois, applicable taxes will be assessed based on local regulations, if required. Taxes are not calculated at checkout and will be determined after order review. The applicable tax will be included in the final quote provided to Customer.
23. Payment Authorization. Customer authorizes RTS to process refunds and apply any applicable adjustments related to the reservation using the payment method provided, including credit card (via Stripe), Zelle, or check, in accordance with these Terms & Conditions. This includes the processing of security deposit refunds and any applicable adjustments, including damage fees or approved charges. Customer agrees to remit any outstanding balance upon request. This authorization remains in effect for the duration of the rental period and until all Equipment has been returned and the order is finalized. For payments processed via Stripe, Customer agrees to be bound by Stripe’s applicable terms and conditions. Payments made via Zelle are subject to RTS’s refund policies; however, any applicable processing fees are non-refundable.
    

I HAVE READ AND AGREE TO THE ABOVE TERMS & CONDITIONS AND ACKNOWLEDGE RECEIPT OF THESE TERMS & CONDITIONS. THIS AGREEMENT IS VALID FOR ALL RENTALS ENTERED INTO BY THE CUSTOMER AND SUPERSEDES ALL PRIOR WRITTEN AGREEMENTS.